Frequently Asked Questions

Three generations have made this their lives work. We care about our crops, our products, after all our family name is on them.

No our farm is not open to the public. It is a busy working farm so we don’t permit visitors.

No we don’t have a physical store, but we do have a virtual store where you get the same great product and service.

Our online prices are listed and processed in Canadian Dollars, for the reference of US residents below is a calculator to estimate Canadian to US Dollars.

Shipping is free within North America on orders over $100. For all other orders our site will automatically list the shipping cost for you before you enter any credit card information. It is based on weight, height and depth of the box and the distance travelling.

No there are no duties on orders to the US or any other country.

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Yes, if you are not completely satisfied with your purchase from Rainey Ginseng Farm Ltd, simply contact us with the details. We will arrange return shipping and a refund - with no questions asked.